Terms & Conditions

Thank you for considering booking a consultation with me. I look forward to speaking with you. Here are a few things that will be useful to you in relation to working together.

Terms and Conditions of Working Together

By booking a consultation with me, Rachel Gawne, you agree to the terms listed below.

Booking

When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you might expect.

Cancellations

Please give 24 hours’ notice of cancellation of your consultation. I often have a waiting list for last minute consults so please give me as much notice as possible so I can rebook the slot. Cancellations with less than 24 hours’ notice will be charged.

The Consultation

The Consultation will take place at the time indicated by video call.

If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next client. You will be charged the full consultation rate.

Before the consultation I will send you a link to join the video meeting. If for any reason it does not work, we will find another way to communicate. Please check your emails before your consultation is about to begin.

I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy. You will ensure that any photos or videos you send will not show nudity or private parts of the body of adults or children.

Contact Between Consultations

This will be discussed at your consultation. I might ask for email updates in-between consultations if needed.

Prescription

Your prescription will take up to 3 working days to be formulated. After that time:

- If you are in the UK I will send your prescription to you by Royal Mail.

- If you are outside of the UK I will send you a prescription for your remedies after our consultation. I will also send you details of a homeopathic dispensary closest to you where you can order them. You can purchase the remedies from other sources if you have them.

First Aid Prescribing

We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.

Homeopathy alongside mainstream Healthcare

Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.

Homeopathy is not instead of Accident and Emergency Care

If you need emergency health care please contact your Doctor or Emergency Services.

Confidentiality

I will not share your details with anyone. I am registered and abide by data protection laws in the UK. Please click through to my Privacy Notice for further information.

Emails

When you book a consultation with me, I will add your email address to my own client list so that I can contact you about your consultations, about news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.

Health Notes

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.

The Consultation

Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals.

Code of Conduct

I abide by the homeopathic Code of Ethics. My jurisdiction is my home country of the UK only.

Technology

The use of internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonably possible to ensure the privacy of your information but it cannot be guaranteed across these technologies.

Payment

If you have booked via my online booking system you will have paid for your consultation in advance.

If you have booked directly with me you can pay in advance either:

- by card or by Bank Transfer or

- I will send an invoice to you in advance of your consultation - please settle your invoice within 24 hours.

Consultation Packages

I offer a series of discounts for prepaid packages. For more information, click here